Manage your subscription

Purpose

The Subscription page (Settings → Subscription in the sidebar, or /account/subscription) is where you change plans, cancel, reactivate, and see exactly what your plan lets you use. Payments run through PayPal.

Prerequisites

• A signed-in, approved account.
• For paid changes: a PayPal account you can log in to during checkout.

Step-by-step

Read your current state

1. Open Settings → Subscription. The current-plan card shows your plan and its status: Active, Cancelling (runs out at period end), Expired, or Past due (a payment failed).
2. Check the Account slots section. It shows usage as X/Y and warns when the limit is reached — this is the number that blocks new MT5 links.

Upgrade or switch

3. Press “Upgrade” (or “Change plan” / “Switch”). Pick the target plan.
4. Review the upgrade modal. For an upgrade mid-cycle, the modal shows the prorated charge for the remaining days of the current period before you commit.
5. Confirm and pay. Press Confirm & pay upgrade — you are redirected to PayPal to approve the payment, then returned to the checkout result page (“Subscription active” on success, or a canceled notice if you backed out).
6. Watch the finalizing states. Right after payment the page may briefly show capturing…; if a capture fails the page reports it and, where money was taken for a failed change, shows a refunded banner.

Downgrade

7. Choose a cheaper plan via “Change plan”. Downgrades are scheduled: the page shows “downgrades to {plan} on {date}” and your current plan keeps running until then.
8. Change your mind any time before the date. Use Cancel scheduled change in the Scheduled changes section.

Cancel or reactivate

9. Press “Cancel” and confirm in the dialog. Status becomes Cancelling; you keep the plan’s features until the period ends.
10. Press “Reactivate” while still in the Cancelling window to undo the cancellation without a new checkout.

Warnings & constraints

⚠️ Bots and limits do not pause with your wallet. If your subscription expires or a downgrade lands while you are over the new limits, excess account links stop being usable and API keys pause. Plan the change against your live deployments first.

Note. The in-app Pricing page is the source of truth for amounts. The prorated figure in the upgrade modal is computed for your exact remaining days — it is normal for it to differ from the card price.

• Past due means PayPal could not collect. Fix the payment method on the PayPal side, or the subscription will lapse.
• The /account page also shows your plan card with a Manage payment shortcut.

Common errors